Homeowner Reviews

Construction Tours Image
Construction Tour Image
Most Recognized Builder in Customer Experience
At The New Home Company, we're committed to building a better experience, a better home, a better life. From leading design to best-in-class quality, we are honored to receive consistent recognition from our homeowners through Eliant - the homebuilding industry's most trusted independent survey company for over 30 years. The New Home Company is proud and humbled to have received “The Eliant” award, for a third consecutive year. This acknowledgment, along with several other awards won, provides further credence to NEW HOME’s position as the nation’s most recognized builder in customer experience.

Read real homeowner reviews about The New Home Company below.
Stories From Home
View Videos
05/18/22
"Everyone was very friendly and helpful. They responded quickly to my questions which I truly appreciated!"
- Stephanie V.,
Homeowner at Mariposa
100%
Customer
Satisfaction
Customer
Experience
05/14/22
"All points of contact were extremely friendly and professional, this includes management, sales team, lender, construction team and customer care. Being able to purchase this home was a big deal for me. I felt like I was well taken care of throughout the entire process. The team made a great impression and are much of the positive when I consider my experience."
- Heather H.,
Homeowner at Element at Eastmark
100%
Customer
Satisfaction
Customer
Experience
04/29/22
"Everyone from sales to after-sales service is very good, and the skills and levels are very high."
- Shubo Y. ,
100%
Customer
Satisfaction
Customer
Experience
04/21/22
"It was very seamless from start to finish!"
- Trevor W.,
Homeowner at Element at Eastmark
100%
Customer
Satisfaction
Customer
Experience
04/15/22
"Very like that the communication was clear, informative and transparent."
97%
Customer
Satisfaction
Customer
Experience
04/12/22
"Excellent service and open line of communication was provided from beginning to end."
- Sherry S.,
100%
Customer
Satisfaction
Customer
Experience
03/31/22
"Honestly, the whole process was fairly straightforward and easy enough as long as the patience was there. Waiting for 6 months for a house to be built out was tough, but once you move in it all melts away. Almost every employee I've met wanted to help and expedite the process and the builders have consistently repaired and replaced anything that was defective upon moving in. The colors and scheme for our houses is lovely, and we are incredibly happy with how everything looks. With a bit of regular cleaning, the house still looks like a model home. Absolutely beautiful workmanship in almost every respect."
- Cody C.,
Homeowner at Element at Eastmark
90%
Customer
Satisfaction
Quality
03/15/22
"The team was amazing they helped make purchasing my first home go smoothly and a great experience. The team had 10/10 customer support after I moved in. I appreciated their guidance and they were always so helpful. I can't recommend the team enough, they are awesome!"
- Lauren M.,
Homeowner at 
100%
Customer
Satisfaction
Customer
Experience
03/13/22
"The wait was well worth it."
- Efrain G.,
Homeowner at Centella in Estrella
100%
Customer
Satisfaction
Customer
Experience
03/03/22
"The whole experience has been amazing. Everyone has been so nice and accommodating and so willing to help and address any issues that have arised. Has been a very pleasant experience for me and my family."
- William R. ,
Homeowner at Element at Eastmark
100%
Customer
Satisfaction
Customer
Experience