Homeowner Reviews

"What I enjoyed about the purchase (from contact through move-in) is how my fiancée, Taylor and I have been treated especially since we are both Hispanics and have been treated poorly in the past by other companies. Since the very beginning, when my fiancée and I began this endeavor in purchasing a home from NOVA we have felt extremely taken care of by the NOVA Family. Meeting the team was like a Godsend. The team and till this day extremely helpful and polite. The team made Taylor and I feel both like we were family and they were't going to let anything bad happen to us. No matter the time I called the team they would answer the office lines in a polite and courtesy way. After hours, I would leave a message and earlier the next day they would call me back. Any question or concern I had they would answer them. I needed measurements for the location of the refrigerator, the team immediately got them for me. The team is extremely hard-working and knowledgeable about the community. When Taylor and I dropped off the deposit check, one of the team members took a picture of Taylor placing the sold label on the map. It was a small gesture but an exciting one for my fiancée, since this was her first purchase. We will always remember the selfless service the team has given us throughout this process. Whenever one of the team members wasn't there, which was rare, another team member would help us. Thank you to the team for the awesome experience you have given Taylor and I."

"Everyone was very friendly and helpful. They responded quickly to my questions which I truly appreciated!"

"All points of contact were extremely friendly and professional, this includes management, sales team, lender, construction team and customer care. Being able to purchase this home was a big deal for me. I felt like I was well taken care of throughout the entire process. The team made a great impression and are much of the positive when I consider my experience."

"Everyone from sales to after-sales service is very good, and the skills and levels are very high."

"It was very seamless from start to finish!"

"Very like that the communication was clear, informative and transparent."

"Excellent service and open line of communication was provided from beginning to end."

"Honestly, the whole process was fairly straightforward and easy enough as long as the patience was there. Waiting for 6 months for a house to be built out was tough, but once you move in it all melts away. Almost every employee I've met wanted to help and expedite the process and the builders have consistently repaired and replaced anything that was defective upon moving in. The colors and scheme for our houses is lovely, and we are incredibly happy with how everything looks. With a bit of regular cleaning, the house still looks like a model home. Absolutely beautiful workmanship in almost every respect."

"The team was amazing they helped make purchasing my first home go smoothly and a great experience. The team had 10/10 customer support after I moved in. I appreciated their guidance and they were always so helpful. I can't recommend the team enough, they are awesome!"

"The wait was well worth it."